Copy of Shipping Information

We are proud to offer FREE shipping worldwide!

Estimated FREE standard shipping times:

United States 4-9 Business Days
Rest of World 7-15 Business Days

 

Note: Free Shipping offers are available for the vast majority of orders except over-weight orders and very remote destinations that are subject to additional fees.

*Shipping fees, offers and estimates are subject to change at any time. Some site visitors may see other personalized free shipping offers.

Processing Time:

We do our best to process & ship all orders as soon as possible. Most orders are processed within 48 hours. In peak periods, please allow up to 3 business days for dispatch.

Tracking your order:

All orders include tracking information that is normally sent via email and/or text within 48 hours after the order has been shipped.

You can also track your order using your email and order number here >>

Customs & Duties:

*In most cases, packages shipped to US & Canada don't require any additional fees.

All shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes. We can't hold responsibility for that and the recipient is responsible for all customs, clearing and other fee’s required to ship internationally. 

Lost / Stolen package:

  • We are not responsible for orders once they have left our warehouse.
  • If there is a tracking #, then the order has been put on a skid and has left our building
  • If the order does not make it to its destination or is late, customers are responsible for contacting the carrier and filing a claim.

My order hasn't arrived:

If you haven't received your order within 35 business days, please contact us and we'll refund you for the full amount.

*Local holidays in origin countries that may cause a delay in shipping are not considered as business days. 

Thank you for trusting us with your business! Please don't hesitate to contact our support team at support@zeenu.co for help with your order.